Warranty and Returns Policy

Warranty

All products carry a 2-year structural warranty from the date of delivery, applicable exclusively to manufacturing defects. The receipt date signed by the customer is considered the start of the warranty period.

How to request a warranty

• Send your request to: garantia@casalumena.mx
• Attach a detailed description of the problem.
• Include photos and/or videos showing the defect.
• Present a copy of the corresponding invoice.

Our Customer Service Department will evaluate the request and issue a resolution within a maximum of 15 business days.

Resolution

• Repair the product at no cost to the customer.
• Replace the product or defective components.
• Grant a credit balance equivalent to the product value.

Under no circumstances will cash refunds be made. Repair, spare parts, labor, and transport costs from a valid warranty will be covered by Casa Lumena.

Warranty Exclusions

• Natural variations in color, grain, texture, or finish in wood, stone, leather, or natural fibers.
• Marks, wrinkles, cracks inherent to natural materials.
• Normal wear and tear.
• Damage from sun, rain, humidity, water, or extreme environmental conditions.
• Damage from improper cleaning, maintenance, or use.
• Stains, discolorations, or abrasions caused by external agents.
• Damage from impacts, sharp objects, or incorrect handling.

Final Considerations

The warranty is only valid upon presentation of the invoice issued by Casa Lumena and compliance with the procedure described in this policy.